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If you have questions about your account, using our website, licensing, or other service issues and cannot find them in the Help Guide please call an Account Manager at
1-877-833-3305
or by email at
info@stocklayouts.com

Technical Support
If you need help using our templates please contact technical support at
1-877-833-3305
or by email at
support@stocklayouts.com
Top Ten FAQs The most commonly asked questions about graphic design templates
A NOTE TO OUR VALUED CUSTOMERS:

In response to numerous requests, we are now providing our templates by Subscription. Searching, selecting, purchasing and downloading your templates will be simpler and more economical than ever before.

Because of the migration to Subscriptions, we are no longer offering The Design Kit, Design Collections or Template Packs for sale online, but we are still supporting purchasers of these products on our website. The templates you’ve purchased will still remain in your account indefinitely and unused Template Packs capacity will still remain as it was before.

Should you have questions, or if you would like to learn more about our Template Library Subscriptions, please call Customer Service at 1-877-833-3305.
  1. Q: What is the difference between the subscription license and the royalty-free license?
    A: Our subscription license works much like royalty-free. Both license models allow the content to be used multiple times for multiple projects. You don't have to pay any additional royalties on a use-by-use basis.

    The subscription gives you access to our entire library of templates -- pay just once and you’re free to download up to 50 templates a month. The subscription allows for perpetual use of any derivative work created during the subscription, but no new work or first-time uses of the templates or their graphic content are allowed after a subscription expires. If you see the templates in your account, then you have the right to use it.

    A royalty-free license for individual templates and sets allows for continued use of the templates without a time limit.

    For complete details, please visit the Licensing page.

  2. Q: How many templates may I download with the Subscription?
    A: You may download 50 templates per month for the duration of your subscription. A download is counted as a unique template. You may download a single template as many times in as many formats as you want within the subscription time frame.

  3. Q: After I purchase my templates, how will I receive them?
    A: Templates are available for immediate download from your StockLayouts account. Just log in and click on My Account.

  4. Q: Can I download my template multiple times and in different formats?
    A: Yes. Simply log into your account and download the template, selecting the correct format from the pull-down menu.

  5. Q: Do you provide customization and printing services?
    A: No. Our do-it-yourself templates are designed to make it easy to create professional looking marketing materials with minimal software training. If you would like to have your templates customized for you, we recommend using the services of a freelance designer or print shop in your area.

  6. Q: Do you design websites or offer website templates?
    A: We do not design websites. StockLayouts specializes in design for print. However, you may have your webmaster use graphic elements from your templates to maintain consistency throughout your marketing materials.

  7. Q: Can I put StockLayouts templates on my website?
    A: The StockLayouts licenses only permit you to display completed projects (“derivative works”) on your website as examples of your work. Should you wish to display our templates on your website, or if you are interested in re-selling, please contact us at 877-833-3305 and ask for Business Development.

  8. Q: Do you support Adobe Photoshop?
    A: We do not provide Adobe Photoshop as a format option due to its text editing limitations. However, you are welcome to use graphics from our templates to create documents in Photoshop and other photo editing software.

  9. Q: Why do the text boxes contain a foreign language?
    A: In StockLayouts templates, the text boxes designated for body text contain Latin filler text to show how the layout looks with text. Because the body text in your finished marketing piece will contain copy that is exclusive to your business, we do not attempt to provide this level of detail. When entering your text simply highlight our filler text and key or flow in your own on top of it.

  10. Q: Are fonts included with my template?
    A: We do not provide fonts. When opened on your system, a template will use the standard system fonts that come with your operating system. For more information about fonts, please see the Font chapter in our Help Guide.

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